Post by khatunrita309 on Mar 12, 2024 9:06:12 GMT 2
We don't want to lie to you: the past year was perhaps one of the most difficult years for international tourism and if the 2008 economic crisis now seems over, being a hotelier, online and offline, poses increasingly complicated challenges. To resist the changes that are putting the hotel sector to the test, it is necessary to call upon all one's resources, internal and economic. The best wish to become the perfect hotelier in 2016? Adopt a zen philosophy! Stay among your guests, talk less and listen more, follow your instincts and not your fears, be constructive but above all flexible. Maybe – to put it like Star Wars – you won't become Jedi Knights, but you won't be swallowed up by the Dark Side... 1 – The perfect 2016 hotelier knows he is eternally second Because the guest always comes first. The guest is the owner and master of the hotel . It is the customer who decides how, how much and when. And it is always.
he who decides the reputation, whether the hotel is worthy of the stars it carries. But, like any good self-respecting owner, he is also the one who encourages us to do better, who points out to the hotelier when he makes a mistake or when instead he has offered a perfect welcome. The perfect hotelier 2016 puts the guest before everything, and this is what makes him so perfect. 2 – … or rather third If the customer always comes first, the staff always comes second . The perfect hotelier always comes third and knows well that excellent staff can make the difference, save the hotel frounpleasant Industry Email List situations and change the guests' mood even when it is dark. Above all, he knows that the staff is the face of the hotel . Our perfect hotelier invests in the training of collaborators. He learns to know them one by one and encourage them. He gives them the chance to grow together at his hotel. 3 – The perfect hotelier 2016 is crowd surfing There are those who live eternally on stage and carry on their "concert" without ever looking the crowd at their feet in the eyes. And then there are those who let themselves fall from the stage to shorten the distance.
and entrust themselves full of trust to the arms of thousands of perfect strangers, like singers do when they embark on crowd surfing. This is what the perfect 2016 hotelier also does: when he can, he leaves his desk, comes out from behind the counter and spends as much time as possible among those strangers: his guests . And if he can't do it himself, he trains the staff to take care of it for him. He listens to guests, talks to them, because this will help him not only prevent problems and complaints but also establish human contact with people and personalize their stay. 4 – The perfect 2016 hotelier looks in the mirror If every hotel was perfect there would never be sales, revenue and reputation problems. But we all know that this is not the case. To make his year revolutionary, the perfect hotelier for 2016 has the courage to face his weak points. There's no point in blaming OTAs, TripAdvisor or fate. If he wants to eliminate or at least smooth out the defects, the perfect hotelier must recognize them! And to recognize them we will start from the comments of the guests . 5 – The perfect hotelier 2016 is not afraid of being different We all grew up in a society that looks with suspicion at diversity: cultural, skin, religion, lifestyle. But in the hotel industr.
he who decides the reputation, whether the hotel is worthy of the stars it carries. But, like any good self-respecting owner, he is also the one who encourages us to do better, who points out to the hotelier when he makes a mistake or when instead he has offered a perfect welcome. The perfect hotelier 2016 puts the guest before everything, and this is what makes him so perfect. 2 – … or rather third If the customer always comes first, the staff always comes second . The perfect hotelier always comes third and knows well that excellent staff can make the difference, save the hotel frounpleasant Industry Email List situations and change the guests' mood even when it is dark. Above all, he knows that the staff is the face of the hotel . Our perfect hotelier invests in the training of collaborators. He learns to know them one by one and encourage them. He gives them the chance to grow together at his hotel. 3 – The perfect hotelier 2016 is crowd surfing There are those who live eternally on stage and carry on their "concert" without ever looking the crowd at their feet in the eyes. And then there are those who let themselves fall from the stage to shorten the distance.
and entrust themselves full of trust to the arms of thousands of perfect strangers, like singers do when they embark on crowd surfing. This is what the perfect 2016 hotelier also does: when he can, he leaves his desk, comes out from behind the counter and spends as much time as possible among those strangers: his guests . And if he can't do it himself, he trains the staff to take care of it for him. He listens to guests, talks to them, because this will help him not only prevent problems and complaints but also establish human contact with people and personalize their stay. 4 – The perfect 2016 hotelier looks in the mirror If every hotel was perfect there would never be sales, revenue and reputation problems. But we all know that this is not the case. To make his year revolutionary, the perfect hotelier for 2016 has the courage to face his weak points. There's no point in blaming OTAs, TripAdvisor or fate. If he wants to eliminate or at least smooth out the defects, the perfect hotelier must recognize them! And to recognize them we will start from the comments of the guests . 5 – The perfect hotelier 2016 is not afraid of being different We all grew up in a society that looks with suspicion at diversity: cultural, skin, religion, lifestyle. But in the hotel industr.